Question 1

Where to send the registration form ?

Accepted Answer

If your softwareprovider is doing the registration for you, you can contact them for further follow up.
they will be the ones who can provide you the details concerning the callback as well.

If you have to take care of the registration process yourself you can mail it to : 
masp.registration@minfin.fed.be

Question 2

If customs is still performing changes currently in the test-system,....how can we be sure that the versions put into production are stable ?

Accepted Answer

We cannot unfortunately, this makes it very hard for economic operators to test.

Question 3

What about T2L? Did we need an extra registration with ACP ?

Accepted Answer

No B2B messages are foreseen.
so interaction with your customs software is not possible. 
 
Only via the website > for that you need to assign the correct people the correct roles.

Question 4

What about the NCTS5 deadlines?

Accepted Answer

CRSNP is in continuous contact with BE Customs.

New dates are published here: 
https://www.naforna.be/nl/nieuws/19112024-masp-ncts-p5

Mind that for NCTSP5 09/12/2024 for now is a BIG bang - the date till 21/01/2025 simply means that you can keep sending in messages into NCTSP4 to close the old messages that started in NCTSP4.

update 26/11/2024

Question 5

Where can I find the technical message specifications (MIG)?

Accepted Answer

The MIG is published on https://financien.belgium.be/sites/default/files/Customs/Ondernemingen/Applicaties/technische-documentatie/NCTS/NCTS%20DEV%20Message%20implementation%20guide%20v0.1.9.docx

This document contains a description of all the messages that will be send to and from the customs authorities.  
In this document several other documents are embedded e.g.:
- Data mapping NCTS4 vs. NCTS5
- XSD files 
- Excel files with rules and conditions 
- Link to code lists
- Instructions for the follow letter

Question 6

Where can I find the error codes ?

Accepted Answer

The business rules, technical rules, sequencing rules, conditions and BE rules are embedded in the MIG document

Question 7

Where can I find the code lists?

Accepted Answer

The code lists can be downloaded from the website of  the EU: https://ec.europa.eu/taxation_customs/dds2/rd/rd_download_home.jsp?Lang=en 
Choose "NCTS5" as domain in the dropdownbox and download the XML file

There are also some national code lists: the are published on https://financien.belgium.be/nl/douane_accijnzen/ondernemingen/applicaties-da/technische-documentatie-0/ncts/ncts-p5  ->  the lists are at the very bottom of the page

Question 8

What about NCTSP5 web ?

Accepted Answer

The first step is onboarding Access Managers

This can be done by informing the helpdesk on who is responsible for your company, by providing them the following information:

Name
Company
BCE # CBE (Crossroads Bank for Enterprises) / CBE (Crossroads Bank for Enterprises) / BCE (Banque Carrefour des Entreprises) / KBO number of the company
National Register #

With this information the helpdesk can add those users so called (Access Manager) to be registered in the IAM system and are will then be able to activate their first registration with their ID.

once this is done - or if your company already has an access manager - you can move on with the next steps:
 
Next step Role assignment : 
The access manager is now able to assign the role "FPS FIN Customs & Excise Internal Company Designation" property "Customs formalities" to the end-user(s): 
 TEST: https://iamapps.int.belgium.be/rma
PROD: https://iamapps.belgium.be/rma

The onboarding process can proceed. For Belgian users, it's important to note that they all potentially exist, as all Belgians have access to CSAM through their EID, regardless of the environment. FEDIAM takes the info from CSAM/BOSA.

The access manager is required to follow below procedure when assigning roles to end-users.
NL: https://www.loginhulp.be/44.php
FR: https://www.aideacces.be/44.php

IMPORTANT: for the first connection to the TEST (INT / ACC) environment, it is mandatory that users (access manager and end-user) use their electronic identity card (EID) to connect otherwise it risks creating a corrupt profile. In such cases, please submit a ServiceNow ticket to the helpdesk or send an email to servicedesk.dto@bosa.fgov.be to ask them to reset their TEST profile.

Please be aware that all actions related to the individuals mentioned concerns to the TEST environment. Consequently, when accessing PROD, certain steps will need to be repeated. However, most companies typically already have Access Manager Role set up in PROD, so this aspect will not require duplication. Nevertheless, the role assignment by the access manager to the end-user(s) will need to be performed again, but this time in the PROD environment.

Finally Access to NCTSP5 web: if everything is set up, the EO can connect to the AES web application shown below.

ACC: https://nctsp5.acc.minfin.be/
PROD: not yet available

Question 9

What is the transition period?

Accepted Answer

The transition period starts from the moment that NCTS5 is going live in production in BE and runs until the last EU member state has made the switch to NCTSP5.
Currently this date is technically set to 02/01/2025 (however this can be shifted depending on the readiness of other member states).

Reason is that till that time we have to stick to certain rules that apply to the country with the lowest settings.
for example your description of goods will be shortened to a specific number of digits, until the transistion period is finished because one of the member states can only receive this limited number.
Once everyone is transferred the number of digits will be extended to what is agreed EU wide.

Same applies to certain documents that have to be mentioned on item level during transition phase and on shipment level after transition period.

Question 10

How do we receive cancellation decision (IE009)?

Accepted Answer

For cancellation (= invalidation) decisions you have to send an email with your question to the NCTS helpdesk (ncts.helpdesk@minfin.fed.be)

Question 11

What about the location of the goods type ?

Accepted Answer

For NCTS5 only location type C (approved location) in combination with identification type U (= UN Locode) can be used. In data element unlocode you have to mention the location code.
Attention: the data element unlocode needs to contain the full location code known by the customs authorities. This is not a "real" 5-digit unlocode. You have to use the sames location codes  as used in NCTS 4 e.g. location code for approved location, rto, ...

Question 12

What about the emergency procedure?

Accepted Answer

CRSNP had a meeting with all application managers and based on this meeting a proposal for the emergency procedure has been provided.
We are awaiting remarks, additions and finally the approval by BE Customs. (document submitted on 17/05).

Once approved details will be published here.

Question 13

What are the URLs where we need to address our B2B Communication ?

Accepted Answer

The URLs are published on https://financien.belgium.be/nl/douane_accijnzen/ondernemingen/applicaties-da/technische-documentatie-0/ncts/ncts-p5

Question 14

You did not receive the expected response message on your declaration, what now?

Accepted Answer

You have send out an NCTS Declaration but did not receive a reply.

Step 1 : Did you receive a correlation ID?  
if yes this means your message was received by customs. > go to the next step
if no, this means your message did not reach BE customs, please check your credentials and your communication.

Step 2: You did not receive any functional message: 
if you did not receive any of those you can try receiving the last message via the pulling mechanisme.
if this works it means there might be something wrong with your callback registration /set-up to receive answers automatically. (you can check this via the self-service portal, check the registration and on-boarding topic)

Step 3: Did you receive any functional message via callback or pulling mechanism.
in case you received a technical or functional error: solve the error and resend your export declaration.

if you do not manage to identify where it went wrong gather the following information:
- correlation ID
- MRN / LRN
- date and time of the sending

as a CRNSP member you can forward this to Peggy Cole (pc@organi.be)
non-CRSNP members forward this to NCTS helpdesk (ncts.helpdesk@minfin.fed.be)

NCTSP5

Current Situation

Frequently asked questions